A Commitment to Providing the Support You Need

"A perfect example of customer service at its finest."
                                              - SuperValu

When you choose AirWave, you don't just download a software application. You get ongoing access AirWave's latest new features and innovations – and to a team of engineers dedicated to providing the technical support you need to manage and control your wireless network.

When your wireless network is a mission-critical resource that your users rely on every day, you need technology partners that understand your network and your needs. AirWave is a wireless management specialist. We're not trying sell you more hardware. Our only mission is to make sure we deliver the software and the technical support you need to keep your wireless network running reliably and securely.

When you pick up the phone to call our technical support team, your call is not routed to a call center on the other side of the globe. It's handled by a highly skilled engineer who works with our software developers on a daily basis to make sure you get the answers you need.

Every AirWave customer enrolls in our software maintenance and support plan, which entitles you to:

Frequent Software Updates
To keep up with all the changes in the wireless industry, you need to keep your software up to date so you can use all the latest products and technologies. When you enroll in AirWave's support plan, you receive regular software updates, giving you access to AirWave's latest features and innovations at no additional cost.

Technical Support
At AirWave, technical support is not an afterthought but a key component of our product offering. We take great pride in the fact that nearly half our customers tell us we offer the best support of any IT provider. AirWave Technical Support engineers are available via telephone (866.WIFI.AMP) or email (support@airwave.com) for assistance with installation, operation and troubleshooting of all AirWave software products.

Documentation & Training
When you are an AirWave customer, you receive online access to AirWave's customer support website and all the necessary documentation to enable you to use the AirWave software.

Ongoing Product Education
AirWave customers receive free online training and access to webcasts showing you how to take advantage of the latest features of the AirWave Wireless Management Suite – and helpful tips to help you manage your network more efficiently and effectively.

Professional Services
Sometimes, you may need some dedicated help to get the most from your wireless network. AirWave customers can request onsite or remote assistance from our team of senior Systems Engineers. Whether you need help uploading sitemaps, discovering and organizing your network infrastructure or just need to schedule an onsite training class for your helpdesk, as an AirWave customer you can get the dedicated expert assistance you need.