Bring Wireless Industry Best Practices to Your Network

When you're operating a mission-critical wireless network, is is often helpful to bring in outside experts to ensure that you're implementing best industry practices. As an AirWave customer, you have access to our team of highly skilled and trained systems engineers to assist you. Our engineers can provide either remote or onsite support to meet your exact needs – customized for your environment.

AirWave systems engineers provide a wide range of services, from short web-based training classes to in-depth engagements lasting several weeks, depending on your needs. While service engagements can be customized to meet your exact requirements, typical programs include:

Wireless Helpdesk Training
Onsite or web-based training classes designed to teach your Level 1 and Level 2 support staff to use the AirWave Wireless Management Suite to diagnose and resolve the most common end-user issues - and to identify network issues that need to be escalated to engineering.

Advanced Training for Network Engineers & Network Administrators
Onsite or web-based classes to train network engineers and administrators on key AirWave Wireless Management Suite functionality, including: network discovery, policy definition, compliance audits, monitoring and reporting, group set-up, integration with other network systems, and more.

Software Installation and Set-up
AirWave engineers can assist you with the installation of the AirWave Wireless Management Suite software on your servers and guide you through the process of integrating the software with other components of your infrastructure, including AAA servers, NMS systems, and more.

Network Discovery and Policy Definition
AirWave engineers can help you discover all the existing access points and controllers on your network, assign them to appropriate groups for configuration and reporting, and define your configuration policies for optimal performance and security.

Mapping and Location
Generating site maps is critical for accurate location calculation and RF management, but can be a time-consuming task if you operate in hundreds of different geographic locations. AirWave engineers can assist you in importing and generating wireless maps so you get the accurate information you need to operate your network.

Hardware Migration Planning
AirWave engineers have helped dozens of organizations develop and implement technology migration plans, from autonomous access points to thin APs and controllers; from 802.11bg to 802.11a and 802.11n; and more. AirWave's staff can help you generate an accurate inventory of your current infrastructure and develop an intelligent plan for migration on a schedule that makes sense for your organizations.

Audit Preparation
Organizations planning for Sarbanes-Oxley, HIPAA, PCI, and other third-party audits frequently use AirWave engineers to help perfect their rogue access point detection and configuration verification processes and documentation in advance of the audit.

To request more information about AirWave professional services or to schedule a preliminary conversation with one of our trained engineers, contact: sales@airwave.com or 866-802-1121.