"We manage networks for many customers, each of them with different existing network infrastructures and vendor preferences for networking hardware. Because the AMP software supports most leading vendors' hardware, we can use the same tool to manage any of these customers' networks." - HP Services

Service providers who operate wireless networks for use in many different locations by their clients and end users often have unique needs from their wireless management solution. For more than seven years, AirWave has worked closely with service providers to deliver the specialized functionality they need to deliver reliable and cost-effective management.

• Managed Service Providers operate wireless networks on behalf of their clients – usually large organizations that outsource key helpdesk or network operations functions to the MSP. The MSP’s employees may work in a centralized Network Operations Center or onsite at the client’s premises. In either case, the MSP needs a comprehensive, scalable and flexible management solution that can be used across multiple customer engagements. More >

• Wireless Internet Service Providers (ISP’s) typically operate public access networks for end-users, often in partnership with venue owners or municipalities. The service provider’s NOC staff is often responsible for everything from network design and provisioning to the support of wireless end users. More>

Whether you are an MSP with dozens of corporate customers or a Wireless Service Provider operating a public access network in hundreds of locations, the AirWave Wireless Management Suite provides the comprehensive management solution you need.

Vendor-neutral hardware support to reduce operating and training costs
Managed Service Providers may have preferred relationships with specific hardware vendors, but often do not have the luxury of choosing the hardware platform at customer premises – sometimes the customer had different vendor preferences and sometimes the MSP inherits existing, on-premise equipment. Extending the useful life of that equipment - regardless of its manufacturer - can save millions. And having a single management solution for even a diverse infrastructure dramatically reduces training and operations costs. AirWave meets this need, providing a single, common interface that lets the NOC staff seamlessly manage heterogeneous devices from multiple vendors.

Shared management infrastructure across multiple customers
To meet customers’ needs for affordable management, MSPs often need to share infrastructure and tools across multiple customers – but need to do so in a way that does not compromise security. The AirWave software allows the MSP to give staff members access to only those customer networks for which they provide support, and to restrict monitoring views and reports on a customer-by-customer basis.

Scalability to manage multiple enterprise-wide networks simultaneously
Individual enterprise networks may encompass thousands of wireless access points and controllers – and large managed service providers have to manage many of these networks simultaneously. With the AirWave Master Console, no matter how big the wireless network grows, you still have one integrated console for monitoring and management.

Support for current-generation and legacy hardware products
Since MSPs often ‘inherit’ existing WLAN infrastructure onsite, they need the ability to manage legacy hardware – often for years – until they can work with their customer to upgrade the infrastructure. The larger the MSPs customers, the more likely they are to have multi-generation. Because the AirWave Wireless Management Suite can support WLAN hardware dating back to the earliest days of Wi-Fi, you can manage both new and old products from one console.

Advanced reporting and monitoring
MSPs operating networks for large customers are almost always subject to SLAs (Service Level Agreements) and need to generate reports demonstrating that network performance has met and exceeded their commitments. The AirWave software not only provides the real-time monitoring and diagnostics the MSP needs to meet its SLAs, but also provides the trend reports to demonstrate their performance to their customers.

Support for multiple wireless technologies – WiFi, mesh, WiMAX, point-to-point and more
Service providers have no choice but to use multiple wireless technologies -- Wi-Fi for in-building 'hotspot' coverage, 'mesh' for outdoor and municipal networks, and WiMax for wireless backhaul. No matter how many different technologies are used, AirWave provides a single console for integrated management.

Centralized monitoring and diagnostics
When it can cost hundreds of dollars to dispatch onsite technicians, a wireless service provider’s business model may break if service technicians need to be dispatched whenever end users call to report that the network is down or that access is slow. With AirWave’s remote monitoring and diagnostic capabilities, the service provider’s centralize NOC team can remotely diagnose and resolve most issues, dramatically reducing the number of dispatches.

Automation of routine management tasks  
Service providers operating large wireless networks are under intense pressure to drvice down their operating costs. On a large network, even a seemingly simple task like updating firmware on access points can take weeks or months to complete manually. AirWave automates configuration management, software distribution and other routine tasks, saving the NOC staff countless hours of manual effort -- and eliminating potentially costly human errors.

Integrated monitoring of gateways, routers and other on-premise equipment

Service providers often need to monitor on-premise equipment other than Wi-Fi and mesh access points -- such as gateways and routers -- in order to perform end-to-end trouble-shooting of the network. AirWave offers full management support of a broad range of devices and its 'Universal Device Support' feature enable basic monitoring of thousands of additional devices.

Tolerance for high latency networks           
For reasons of cost and availability, service providers often maintain only a low-bandwidth or intermittent network connection to certain locations. AirWave manages devices efficiently across both the WAN and LAN, and even lets administrators customize network polling intervals to ensure that low-bandwidth links are not flooded with network traffic.