“It’s better than a trip to the dentist!”

That was actually a compliment from one of our customers - he said that in his experience calling customer support is usually like a trip to the dentist, but that AirWave is the exception.  We try very hard to provide an experience that’s personal and responsive.

When you call AirWave support there’s no phone tree to navigate.  Your call rings directly to the phones of support engineers.  On the rare occasion we’re all on the phone at once you might have to leave a voicemail, but we’ll give you a call back very soon (our goal is under an hour).

We’ve gotten to know many of our customers well - we know who breeds championship German Shepherds, who loves his motorcycles, and who is a die-hard Minnesota Vikings fan (and I’d like to point out that as a die-hard Green Bay Packers fan, I still answer the phone when he calls).

Many of our customers give us standing support connections, which allows us to access their AMPs any time to troubleshoot a problem or to check on how AMP is performing in different real-world environments.  We also have a subset of customers who always like to be offered our beta code, which helps us get feedback and fix any problems before we make a release available to everyone.  If you’d like to be on that list and you’re an existing AirWave customer, contact support@airwave.com and let us know.

So, on this last work day before Thanksgiving, I’m thankful for our great customers, who help make AirWave support a great place to be.